FAQs
1. How long does shipping take?
Shipping times may vary depending on your location. Generally, it takes 6-10 business days for domestic orders and 8-15 business days for international orders. Please note that these are estimated delivery times and actual delivery may take longer due to unforeseen circumstances.
2. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for your convenience.
3. Can I track my order?
Yes, you can track your order. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the carrier's website.
4. What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a refund or exchange. Please refer to our refund policy for more details.
5. Do you offer international shipping?
Yes, we offer international shipping to most countries. However, please note that international shipping may be subject to customs duties and taxes, which are the responsibility of the buyer. We recommend checking with your local customs office for more information.
6. How do I contact customer support?
You can contact our customer support team by emailing us at sales@stylebylavish.com or by calling us at 7135058104. Our customer support representatives are available to assist you during our business hours.
7. Can I cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or changed.
8. Are the costumes one-size-fits-all?
No, our costumes come in various sizes to ensure the best fit. Please refer to the size chart provided on each product page to determine the appropriate size for you. If you have any questions about sizing, feel free to contact our customer support team.
9. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale and bulk discounts for large orders. If you are interested in purchasing our products in bulk, please contact our sales team at sales@stylebylavish.com for more information.
10. Can I return a costume if it doesn't fit?
Yes, you can return a costume if it doesn't fit. Please make sure the costume is in its original condition with tags attached and in its original packaging. Refer to our refund policy for more information on how to initiate a return.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@jokershops.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send